Member News

ITSOnews, the monthly newsletter about ITSO-compliant smart ticketing schemes in the UK. >>> read more

Danish travel card news – September 2012

The highlights since our last meeting in May are:

Roll out
  • The last groups of busses in Copenhagen went into operation with the travel card by 1st July.
  • All the DSB rail station on Funen and in Jutland also went into operation with the travel card by 1st July.
  • The Arriva rail stations in Jutland went into operation by 1st September.
  • The remaining busses in North Jutland goes into operation by 1st October.
  • In conclusion we are then in operation with 90+ % of the originally contracted geographical base.
Customer uptake
  • Current number of travel cards issued is around 150.000. The split is around 60 % of strictly personal card, 40 % flex/personalized and 1-2 % anonymous cards.
  • Around 50.000 travel cards in use every week doing 180.000 journeys.
  • The weekly reload amount is € 600.000.
  • Customer growth has deliberately been kept low and the period used to stabilize processes.
  • The Danish parliament did in June decide on a wide ranging project package for public transport including measures for the travel card:
    • 1 million personal travel cards are free in 2013 and 2014, against the normal price of € 6.7.
    • Off-peak rebate of 20 % for local journeys from 2013 onwards.
    • Extended student/youth card offer giving unlimited local travel and all other travel at 50 % reduction for € 40 /month starting mid 2013.
  • Marketing to increase customer take up will start 1 October leading up to the start of the above incentives early 2013.
  • New customer registration and card ordering is about 75 % self service on the Internet.
  • Self service reloads (Auto, Internet & RVM) is now 80 % of reload amounts and 72 % of reload actions.
  • Customer satisfaction is still good and significantly better than general perception.
  • Customer queries to call center still surprisingly high with 3,500 calls per week of which >50 % is pure information seeking. This is point of attention for customer growth.

System aspects

  • Prototype for new ergonomic, lightweight inspection reader for travel cards, barcode and SMS tickets approved in June. Operational use starts Q1 2013.
  • Check In validators with facilities for composing a group comes into operation end September on all train stations (local, regional, metro etc.)
  • Missing check out is around 1-1.5 % in regions where the travel card has been in commercial use for 1 year or more, but about 3 % in Greater Copenhagen area, which is opened in 2012 with nearly no marketing/information campaign.

(((eTicket Deutschland Newsletter >>> read more

Other Schemes

Gemalto supports nationwide micropayments in Taiwan

7 June 2012. Gemalto announced the deployment of its next gen, multi-application smart card technology for Taiwan’s EasyCard transit payment and ticketing system. >>> read more

Mexico City to offer multimodal transit system cards

13 August 2012. A new multimodal transit system card will allow riders to seamlessly pay for Metro and Metrobus service, the Mexico City government said. >>> read more

Warsaw transit deploys contactless payments to all buses and trams

16 August 2012. Warsaw Transport Authority announced the introduction of the first ticket machines to accept contactless payments on public transport in Warsaw. >>> read more

Taipei unveils security features of new EasyCard

6 September 2012.The City Government unveiled recently the newer version of its contactless smartcard system called “Easycard” which features heightened security mechanisms to citizens that any personal information stored in the card is well protected. >>> read more


Integrating fares management across Europe and beyond

May 2012 Interoperability. With smartcards and electronic ticketing becoming common in many countries, a multi-application model offers the prospects of breaking down barriers to simplify travel options across regional and national borders. >>> read more

Falls Creek becomes first NFC enabled town in Australia

17 August 2012. NFC Wireless, has enabled Falls Creek to become the first town in Australia, and one of very few worldwide, to be fully connected using Near Field Communication. >>> read more

Chicago bus operator selects Cubic for open payment system

27 August 2012. Cubic Transportation Systems has been approved by the Chicago Transit Authority to deliver the agency’s open standards fare system (OSFS) to suburban bus operator Pace.
>>> read more

next 6 months


NFC World Congress

Nice, France 17-19 September 2012 >>> read more

InnoTrans 2012

Berlin, Germany 18-21 September 2012 >>> read more

Transit Communications

Dallas, USA 23-25 October 2012 >>> read more

e-TSAP conference

Dublin, Ireland 30-31 October 2012


Paris, France 6-8 November 2012 >>> read more

Transport Ticketing 2013

London, United Kingdom 28-30 January 2013 >>> read more