Member News
L'Agence Française pour l'Information Multimodale et de la Billettique, FRANCE

Last events in smart-ticketing in France


This summer, Calypso and AFIMB took part to the Plugfest held in Berlin within the framework of the Optimos project lead by VDV. This event aimed at checking the contactless communication between readers, smartcards and mobile phones. Calypso and AFIMB had shared a booth where it was possible to test media (smartcards and NFC phones) with four readers (bus validators) from Parkeon, Thales, Vix and Xerox. Among the Calypso smartcards, there were ASK, Gemalto, Morpho-Safran and ST micro samples, used in different public transport networks (ASK in Rennes, Gemalto in Lille, Rennes, Toulouse). The Optimos team had provided the participants with some Samsung Galaxy 5 and Sony Xperia. In addition to these phones, the French MNO Orange and the NFC solutions provider, Wizway, had brought a lot of NFC phones (Huawei, Orange, Samsung, Sony, ZTE) with a Calypso test application on the SIM cards. Thus, people coming at the AFIMB and Calypso booth could run not only detection tests but also ticketing transactions with all these readers and media.

Among the AFIMB delegation, there were also Elitt and Keolabs the two test laboratories accredited (after audits and round robin tests) by CNA-PayCert, a Certification Body recognized by the Smart Ticketing Alliance (STA).

During this Optimos event, thanks to all the readers, cards and NFC phones brought by all the delegations invited by VDV and its partners, we could check that contactless communication had made a lot of progress, especially with NFC handsets.

As it is essential to give trust in the compliance of the PT equipments with the CEN TS16794, the STA had just created a certification body, CNA-PayCert. Within some weeks or months, we should have a second certification body (VDV-BSI) with Cetecom, a German test lab. Certificates issued by each certification body will be valid everywhere in Europe and recognized by every certification body.

This year AFIMB has supported some new work items in standardization organization around BLE and back-office to back-office exchanges.

At spring, the new president of the Paris region (called "Île-de-France") has announced it will be possible within 2 or 3 years to use its credit or bank card or its NFC phone to travel into the public transport network. The idea of the regional authorities is to have a new ticketing system without magnetic tickets, based on more usual media and smartcards, and with new fare principles among these "capping" and "best price". The aim is to make easier the access to the public transport, to be more attractive for more people and improve the customer experience.

At the beginning of 2016, Ugap (www.ugap.fr) selected Gemalto to provide NFC services including Trusted Service Management. Within some weeks, Ugap will launch the last tender for the "NFC MNO". So next year, French Public Transport Authorities will be able to buy all the services that permit their customers to use their NFC phone to buy and validate their tickets.

ITSO, UNITED KINGDOM

ITSOnews

Joint Press Release between ITSO Ltd, Penrillian, Rambus Ecebs, West Yorkshire Combined Authority and Transport for the North: 'Leaders in smart ticketing and mobile technology reveal HCE payments for travel trial on mobile phones' >>> read more

ITSOnews is a membership newsletter produced monthly which includes news and updates from ITSO members on ITSO related smart ticketing news. >>> read more

Press releases ITSO around NFC and the Smart Ticketing Alliance >>> read more

Rejsekort A/S, DENMARK

Update from the Danish Travel Card system - September 2016

Tariff and ticket harmonization

The introduction of Rejsekort as a countrywide ticket has created an awareness of the local and regional differences in ticket offerings and tariffs across Denmark. This awareness has caused the politicians, and in particular the Ministry of Transport, to embark on harmonization and simplification of ticketing for public transport. Mid 2015 the Minister of Transport started the harmonization process and the first two steps will be implemented for the areas in Denmark East of the Great Belt in January 2017 and the area West of the Great Belt in Q3 2017.

For both areas there will be a uniform hierarchy of standard tickets comprising:

    1. Single tickets (on paper, on mobile)

    2. Rejsekort

    3. Season passes (on rejsekort, on mobile)

    Rejsekort is always cheaper per journey than a single ticket, and Season pass is the cheapest per journey for 26+ journeys per month in the same relation.

    In addition to these standard ticket there will continue to be tickets for special groups such as passes for schoolchildren and youth/student, which will be launched in 2017 on rejsekort. There will also be single tickets for events and for space/yield in trains.

    Denmark East will become one tariff area for Adult and Children in January, whereas harmonization of tariffs for Senior citizen and Youth will come later. There will not be any volume discount on Rejsekort in this area. Denmark West will be reduced to 5 tariffs areas - against currently 12. There will be a price differentiation for single ticket and rejsekort with a higher price for journeys on train compared to bus only journeys.

    Journeys across the Great Belt remains on a separate tariff, which largely is harmonized with the regional tariffs on both sides to reduce peculiar pricing for just crossing from one side to the other. The tariffs for journeys across Øresund to Southern Sweden is not part of the harmonization.

    Season Pass as a product is now (finally) available on Rejsekort and is it decided to launch it in two main versions. One version called the "Commuter pass" is equivalent to the current season pass, where the customer can travel within the geographical and time period limits. The other version is called "Combicard", where the season pass is loaded onto a standard travel card. Only journeys fully outside or partly outside the season pass are charged to the e-purse, since the season pass is prepaid. Both products will be launched during 2016-17.

    For the Combicard it has been decided that the customers shall check in resp. check out for every journey to ensure a uniform user behavior irrespective of whether the journey is fully inside the season pass area or not. For the Commuter pass there have been mixed views, since there is no direct imperative to check in and check out, since the card can only be used inside the season pass area. The decision is that the customers shall check in when boarding a bus as a proof of validation, but they do not need to check in for travel with Train or Metro. It is however necessary to check in to activate an auto renewal of the season pass or to collect a season pass purchased on the Internet.

    The customer's reactions to these two versions of season pass will be monitored closely.

    Post registration of missing check out

    Rejsekort A/S has introduced an App, where customers can register the time and the location for the end point of their journey, if they forgot or was prevented to check out. The system imports all the "open journeys" (= missing a check out) and tries to match a customer registration with an open journey. The system also sends a notification to the customer via the App, if a matching registration to an open journey is not found. The price for journey is then calculated and presented to the customer for approval or refusal. The price is automatically approved if the customer has not reacted within 8 days. The journey price corrected for the already paid amount is then refunded to resp. deducted from the travel card via our national action list.

    The App was launched in June 2016 and the usage is growing steadily without much marketing. Currently there are around 7500 registrations per week of which 2/3 can be matched to an open journey. This corresponds to about 15 % of open journeys per week. The remaining 1/3 of the registrations cannot be matched because they are either incorrect in time and/or place, because they are duplicate of other registrations, because the customer had made a proper check out etc, etc.

    It is a high priority to aim to prevent and to monitor potential fraud by use of the App. Only about 35 % of the matching is therefore automatic based on certain criteria. Otherwise the system makes a tentative match, which we then manually approve, correct or refuse. In this process we have so far identified 0.3% potential fraud, where the customer has registered a journey end point as earlier than a later known point of the journey. These cases are handed over to the PTOs for possibly issuing a 100€ fine for travelling without a valid ticket. Another fraud countermeasure is the limit of 12 registrations per calendar year and possibly also introducing a limit of 3 registrations per month.

    Customers that do not post register for a journey costing more than the down payment will be invoiced, when we have information about parts of their journey.

    Contrary to the initial expectations there is a positive revenue from the post registrations. For the first 3 months we have a positive balance of 60k€ between deduction and repayment on the 50k journeys handled. The customer perception of the App has been very positive and contributes to the general perception of Rejsekort.



National entitlement card programme/Transport Scotland, SCOTLAND

Transport Scotland Update
Transport Scotland continues to make strong progress in delivering smart ticketing throughout Scotland across all modes of transport. The highlights of an ambitious programme of work include:

On bus - which in Scotland is a deregulated market neither owned nor controlled by the government - we are pursuing a partnership approach with the major operators. The existing smart concessionary travel scheme (free travel on bus for older and disabled people) accounts for around 35% of bus journeys on the Scottish saltirecard branded National Entitlement Card.

The main Scottish bus operators have agreed to work in partnership with each other and with Transport Scotland to deliver the vision of smart ticketing across all modes in Scotland. This approach has already delivered regional smart multi operator schemes in two of Scotland's largest city regions in Aberdeen and Dundee, with Glasgow and Edinburgh to follow in 2017.

The five largest Scottish bus operators, who operate nearly 80% of journeys, have committed to accept a saltirecard national pay-as-you-go e-purse - similar to Oyster in London. This is being procured by Transport Scotland. Separately, the large bus operators are working together on developing a contactless bank card (EMV) ticketing and payment system, which is to be progressively rolled out across the UK between 2017 and 2022.

On rail, Abellio ScotRail continue to work towards meeting their franchise obligations for smart ticketing, which requires them to be delivering 60% of journeys on all the main ticket types in smart form by April 2019.

On ferry we have just renewed the main contract for services along Scotland's west coast, this time with smart ticketing requirements for foot passengers.

The programme is being overseen by an operator steering group which involves Transport Scotland and all the major bus, rail, ferry, tram and subway operators.

National Entitlement Card Programme : Bulk Card Migration Programme
The National Entitlement Card, Scotland's national smartcard, with approximately 2.1 million holders is a multi-application proof of entitlement to many services, from leisure and library membership to travel as well as being the Young Scot Proof of Age card for 600k+ 11-26 year olds. The National Entitlement Card is currently the proof of entitlement to the Scotland-wide national travel concession for elderly, disabled and young people. The NEC conforms to the ITSO specification and was originally delivered on a mifare4k smartcard. ITSO instructed its members to cease issuance of mifare 4k smartcards from 31st December 2009, with a derogation in place for the National Entitlement Card until 31st December 2016. Since June 2014, all new and replacement NECs have been issued on a CMD2 smartcard, which is also ITSO compliant. There remain some 1 million+ cards which still require to be replaced before 31st December 2016 in order to maintain the delivery of the national travel concession.

A dedicated Project Board has been set up to oversee this programme of work and we are now two-thirds of the way through completing this with good progress and engagement with all thirty-two Scottish local authorities to ensure cards are being sent to customers latest address.

Trans Link Systems, the Netherlands

Get inspired at the e-TSAP meeting in the Netherlands this year

Get inspired while meeting your colleagues of other schemes on the market place where we share new and surprising ideas. This information market will be on November 9th from 11.00 to 14.00 hours, prior to the presentations part of the e-TSAP-meeting. The market place provides an opportunity to experience and discuss innovative developments with the people involved.

The new generic back office that is being developed is one of the topics shown and demonstrated, with which (EMV) bank cards are supported. Business intelligence analysis methods and results will be demonstrated. Certification testing method and tools will be shown, allowing relatively fast and low cost testing. The travel application loaded on the SIM card of a mobile phone is demonstrated. Posters on other subjects will be there, to invite discussions.

We have also invited dr. Ir. Jasper van Kuijk from the Technical University in Delft to be part in the presentations. He is assistant professor in user-centred innovation, studying how user-centred design (UCD) is dealt with in the practice of product-service innovation. He is coordinator of the OV-chipkaart Graduation Lab and supervises development of the UCDtoolbox. Thereby he teaches the principles and application of user-centred design in courses at IDE and at the Institute of Design Knowledge in Hong Kong. He and his student(s) will share his (research) experiences with you.

TVV lippu- ja maksujärjestelmä Oy, FINLAND

Waltti
A ticketing and payment system Waltti is being developed in Finland and is provided by the company TVV lippu- ja maksujärjestelmä Oy (LMJ Oy). LMJ Oy is an IT services and procurement company jointly owned by municipalities and the state of Finland. The company operates in over 20 key urban regions all over the country and in the area covered by 9 ELY Centres responsible for organizing public transport. The aim of the company is to procure, develop and maintain the public transport competent authorities' integrated ticketing and payment system in cooperation with both system suppliers and users.

The primary objective of the ticketing and payment project was to meet the transport demands within commuting areas and has now been fulfilled.

Thirteen cities and three ELY Centres have already joined Waltti- ticketing and payment system. The system is expected to be in full coverage in 2018 when last cities will join the system.

The interoperability between PTA's using Waltti-service has also already started. The interoperability was implemented using ID-based approach where the travel cards containing season passes on overlapping ticket areas are used as ID to form validation events for the back end. Ticketing equipment is using white-list and black-list to determine if validated ID is acceptable or not.

The next step will open the sales interfaces for the development of travel chains and the account based travelling (MaaS).

The MaaS cooperation with VR (the national rail operator in Finland) begins later this year. The objective is to build a nationwide travel chain network, where the train journey connects seamlessly with the rest of public transport. The goal is to allow passengers to travel from door to door on just one ticket.

http://www.lmj.fi/

http://www.waltti.fi/




Innovation

Account-based ticketing: from the card to the back office

26 April 2016. At the 2016 Transport Ticketing & Passenger Information expo, much of the focus was on account-based ticketing. With moves to create an EU-funded initiative to ensure interoperability across Europe, this system could soon see the end of smartcards holding all passenger information. The means by which passengers pay for their right to travel on the railways is changing. Transport operators and governments are studying ways to gradually wean people off their reliance on traditional paper tickets, eager to capitalise on the possibilities of new technology. >>> read more


New York transit is finally getting mobile ticketing - but only for commuter rail

5 July 2016. The Metropolitan Transportation Authority unveiled its first mobile ticketing app Tuesday, which will riders on Metro North and Long Island Rail Road to purchase tickets using their smartphones by the end of summer 2016. >>> read more

LTA signs up Mastercard for account-based contactless ticketing in Singapore

26 July 2016. Singapore's Land Transport Authority (LTA) has signed a partnership agreement with Mastercard to begin piloting a new account-based ticketing system that will let commuters pay for their train and bus journeys using their existing contactless debit and credit cards. >>> read more


Adelaide to trial smartphone payments for public transport

5 September 2016. South Australia has joined the race to become the first Australian government to offer residents a smartphone-based system for paying fares on public transport. >>> read more


Translink announces contactless ticketing for Northern Ireland

6 September 2016. Public transport operator Translink has announced plans for contactless payments across its bus and rail services in Northern Ireland. The move comes as part of a £45m (US$60m) investment by the Northern Ireland Executive and will, says Translink, "transform travel and lead to an increase in the number of people using public transport". >>> read more


FeliCa NFC technology confirmed for Apple Pay in Japan

7 September 2016. Apple has confirmed that its new flagship smartphones - the iPhone 7 and iPhone 7 Plus - and the second generation Apple Watch will be equipped with Sony FeliCa NFC technology. The move will allow for Apple Pay transactions in-store, in-app and online as well as for transport when the payment service makes its launch in Japan in October 2016. >>> read more


Valencia commuters to test NFC wristbands for public transport

22 September 2016. Commuters across Bengaluru in India will soon be able to pay for travel on buses operated by Bengaluru Metropolitan Transport Corporation (BMTC) with a tap of an open loop contactless card provided by Axis Bank. The Axis Bank BMTC Smart Card will also let users make payments at any contactless terminal. >>> read more


Smart improvements to NOL card uses

27 September 2016. The Roads and Transport Authority (RTA) is gearing up for the launch of the final version of the Smart Fare project to the public in October 2016, having gone through the trial version September 2016. Accordingly, new services will be added to the Public Transport App, and the smart services on the app will be upgraded in a bid to provide streamlined services to the public, and realize RTA's 1st and 3rd strategic goals i.e. Smart Dubai, and People Happiness respectively. >>> read more




EVENTS (
next 6 months
)

 


e-TSAP conference

the Netherlands, 9-10 November 2016



Smart Ticketing Payments 2016 Co-located with Real-Time Passenger Information 2016

London, UK 23 November 2016 >>> read more


Trustech/Cartes

Cannes, France 29 November-1 December 2016 >>> read more


Transport Ticketing Global

London, 24-25 January 2017 >>> read more